Frequently Asked Questions
Learn more about what living at IDENTITY Miami is like. We’ve answered some of the questions we get asked the most.
› How do I apply for an apartment?
Our online application is easy and only takes 15 minutes to complete. Start by creating your account. From there, fill in the information requested and take a quick survey just in case we need to match you with a roommate. Once you input your guarantor information and other financial details, you’ll be on your way to signing your own personalized, individual lease agreement. For any questions along the way, contact our leasing office and one of our friendly team members will be happy to assist you.
› What is an individual lease?
An individual lease means independence. When you lease an apartment at IDENTITY, you’ll sign your own lease agreement. That means that you will be responsible for your portion of the rent, and nobody else’s. The rent you pay pertains to your bedroom and your share of the total cost of the unit. No more worrying about anybody’s finances but your own!
› Will I need a cosigner for my lease?
At IDENTITY, we don’t require cosigners for our leases. Instead, we require guarantors. Learn about guarantors below.
› What is a guarantor?
Guarantors are a third party outside of a tenant and a landlord that ensure the timely, full payment of rent. Usually, these are financially stable individuals close to IDENTITY residents.
› Do apartments come furnished?
Yes! Apartments are fully furnished from the day you move in. Each Living room comes complete with a sofa, coffee table, SMART TV, and media stand. Kitchens are decked out with barstool seating, quartz countertops, a large-basin sink with a faucet sprayer and garbage disposal, and stainless-steel appliances including oven with full stovetop, microwave oven, refrigerator, and dishwasher. Bedrooms each come with a bed with memory-foam mattress, under-bed storage, desk, chair, closets with mirrored doors and shelving, and standard closet shelving. Bathrooms have glass shower doors, quartz surface vanities, and shower wall panels. Your apartment home also features wood-style flooring, track lighting, and USB power outlets. Apartments each also come with an in-home stackable washer and dryer.
› What floor plans are available?
IDENTITY offers a variety of floor plans whether you’re looking for a solo space or room for you and your crew. Check out the floor plans we offer below:
• Studio, 1 bathroom
• 1 bedroom, 1 bathroom
• 2 bedroom, 2 bathroom
• 4 bedroom, 4 bathroom
› Is there parking at IDENTITY?
Of course. We have a secure, covered parking garage for the exclusive use of our IDENTITY Miami residents. To discuss getting your personal parking spot, contact our leasing office. Spaces are limited and leased on a first-come, first-served basis, so be sure to call to inquire about a parking spot today.
› Is there security?
The safety of our residents is our first priority at IDENTITY. We have round-the-clock surveillance, electronic fob entry, and video doorbells courtesy of Butterfly MX to help keep the premises secure.
› Are pets allowed?
As much as we love your furry friends, IDENTITY Miami does not allow pets at this time.
› Does IDENTITY offer roommate matching?
Yes, we do! We’ve partnered with RoomSync, a roommate matching app for iPhone, Android, and the web, to offer you control over with whom you share your space. RoomSync allows you to match and chat with potential roommates to find the best fit for you.
› Where does my mail go?
Each unit at our apartments in Miami has its own mailbox in the mailroom on the first floor of the building located near the resident lounge and leasing office. All mail for the entire unit will be delivered there. If a package doesn’t fit in the mailbox, it will be delivered to our leasing office.
› How do I pay my rent?
We make things easy with our online Resident Portal. Paying rent is done completely online and can even be automated. When you become a resident, you’ll create an account to access your Resident Portal, where you’ll see an option in the dashboard to pay your rent each month.
› How do I make a maintenance request?
The Resident Portal is where you can also go to submit maintenance requests. You can see a log of the maintenance requests you’ve submitted and the status of each. You can navigate to the maintenance tab in the portal, or you can simply press the “Submit Maintenance Request” button on the homepage of the dashboard.
› Who can access the amenities at IDENTITY Miami?
The amenities at our apartments in Miami are available exclusively to residents and their guests – it’s one of the amazing perks of living IDENTITY.
› What utilities are included with rent?
When you pay rent at IDENTITY, you’re getting more than just an apartment. You’re getting access to a wealth of amenities unlike anything else in Miami, Florida. You’re getting complimentary utilities like water, sewer, trash, cable, and blazing-fast WiFi. But most of all, you’re joining a community of explorers and adventurers.